Effective date: 9 July 2026
1. About These Terms
These Terms and Conditions govern the use of our website (riztaxi.co.uk) and the taxi and private hire services provided by Riz Taxi (“we”, “us” or “our”). By booking a journey or using our website, you (“the customer”, “you”) agree to these terms. Please read them carefully. If you do not agree, please do not use our services.
2. Our Services
Riz Taxi provides taxi, private hire, airport transfer, long-distance and tourist transport services in Fort William, Lochaber and the wider Scottish Highlands, subject to availability. All services are provided in accordance with our local operating licence and applicable law.
3. Bookings
- Bookings can be made by phone on 07349 948977 or online at riztaxi.co.uk/request-a-quote/.
- When you book, you must provide accurate pick-up and drop-off details, date, time and contact information.
- A booking is only confirmed once we have accepted it and, where applicable, confirmed a price.
- For airport transfers and long-distance journeys, we recommend booking in advance to guarantee availability.
- We will do our best to accommodate on-demand and short-notice bookings, but availability cannot be guaranteed.
4. Pricing and Payment
- Fares are based on distance, time, vehicle type and the nature of the journey. Fixed fares are available on many routes and, where agreed, will be confirmed at the time of booking.
- Quoted prices are valid at the time of quoting and may vary if journey details change (for example, additional stops, waiting time, or a change of destination).
- Additional charges may apply for waiting time, additional passengers or luggage, soiling, or unsociable hours, where applicable. We will make reasonable efforts to make you aware of these.
- Payment is by cash or card, paid directly to your driver. Full payment is due on completion of the journey unless otherwise agreed in advance.
5. Cancellations and No-Shows
- Customer cancellations: Please give us as much notice as possible if you need to cancel. For pre-booked airport transfers and long-distance journeys, we ask for reasonable notice. A cancellation charge may apply for late cancellations, particularly where a driver has already been dispatched.
- No-shows: If you are not at the agreed pick-up point and cannot be contacted, the driver may leave after a reasonable waiting period, and a charge may apply.
- Our cancellations: In rare cases we may need to cancel a booking (for example, due to vehicle breakdown, extreme weather, or driver unavailability). We will let you know as soon as possible and, where we can, arrange an alternative.
6. Punctuality and Delays
We make every effort to arrive on time and to complete your journey promptly. However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including traffic, road closures, weather, breakdowns, or events on the road network — particularly relevant on Highland routes. For airport transfers, we strongly recommend allowing extra time. While we monitor flights where possible, we are not liable for missed flights, trains or ferries caused by circumstances beyond our control.
7. Your Responsibilities as a Passenger
When travelling with us, you agree to:
- Provide accurate booking information.
- Be ready at the agreed pick-up time and location.
- Wear seatbelts as required by law.
- Behave respectfully towards our drivers and not act in a way that is abusive, threatening or unsafe.
- Not consume alcohol or smoke (including vaping) in our vehicles.
- Take responsibility for any children travelling with you, including appropriate child seats where you have requested to use your own.
- Pay for any damage or soiling caused to the vehicle during your journey.
We reserve the right to refuse or end a journey where a passenger behaves in an unsafe, abusive or unlawful manner, or is unfit to travel.
8. Luggage and Belongings
Please tell us at the time of booking if you have large or excessive luggage, so we can provide a suitable vehicle. We take reasonable care, but we are not liable for damage to luggage except where caused by our negligence. We are not responsible for personal belongings left in our vehicles — if you leave something behind, contact us and we will do our best to help reunite you with it.
9. Animals
Assistance dogs are always welcome. If you wish to travel with another animal, please let us know when booking so we can make suitable arrangements. We may decline to carry animals where it is not practical or safe to do so.
10. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Subject to the above, our liability to you for any loss arising from our services is limited to the cost of the journey in question. We are not liable for any indirect or consequential losses, including missed flights, trains, ferries, appointments or connections, except where caused by our negligence. We maintain appropriate insurance in line with our licensing requirements.
11. Website Use
The content of our website is for general information about our services and may change without notice. We aim to keep the website accurate and available, but we do not guarantee it will always be error-free or uninterrupted. The website and its content (text, images, branding) are owned by or licensed to Riz Taxi and may not be copied or reused without our permission.
12. Privacy
Your privacy is important to us. Our use of your personal data is explained in our Privacy Policy, which forms part of these terms.
13. Complaints
We aim to provide an excellent service. If something goes wrong, please contact us on 07349 948977 or contact@riztaxi.co.uk so we can put it right. We take all feedback seriously and will respond promptly.
14. Governing Law
These Terms and Conditions are governed by the law of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.
15. Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on this page at the time of your booking applies to that booking. Please review this page periodically.
16. Contact Us
Riz Taxi, Fort William, Lochaber, PH33, Scottish Highlands. Phone: 07349 948977. Email: contact@riztaxi.co.uk.